Help is available any time with our dedicated 24/7 support channels, including online chat and phone.

For all other student queries, please contact your instructor.

You can find your certificates on the “My Dashboard” page, under the Courses menu item.

There could be many reasons but the most probable reason is that you have simply forgotten your password, are trying the wrong password or are entering your password incorrectly. Some other things to think about include:

• Confirm your username and password. You can get help with resetting your password on our Reset Password page. Note: passwords are case sensitive, check the caps lock is off.